WE AT REALLINX, ARE HERE TO HELP YOU.
We don’t work from scripts and are always proactive in addressing your issue.
We break the traditional ISP/MSP mold by skipping “Tier 1” altogether. Each of our front-line Technical Support Repair Specialists is CCNA Cisco certified or higher, and most of our specialists hold numerous certifications in various technical disciplines.
WE KNOW THAT YOU VALUE TALKING TO A “REAL” PERSON
…a real person who can listen and proactively respond to your specific needs. Intrinsic to our approach is empowering our techs to use their hard-earned expertise and experience to quickly target and address the issue at hand. Our techs are your specialists.
WE KNOW YOU’RE TIRED OF BEING TOLD, THAT’S NOT OUR AOR (AREA OF RESPONSIBILITY).
At RealLinx, we take great pride in blurring “the line” that virtually all ISP/MSP’s draw where AOR is concerned. Simply stated, our primary goal is to REALLY HELP our clients. If our client has an issue that is not in our AOR, and we can provide a quick and inexpensive solution, we will always choose to go the extra mile to help even when it is “not our problem.” If your issue is beyond that simple scope, we will continue to be proactive and offer suggestions and point you in the direction to that offers a quick resolution.
NOT HAPPY? LET US KNOW.
In the event that you’re not happy with the resolution or direction of your issue, just let us know. Our management team of industry pros are well-versed in getting results. Walls are meant to be broken down, and that is what our managers are trained to do. If at any point in the repair process you feel the issue is being mishandled,
raise the red flag and help will be on the way, immediately.
You can reach our Support teams as follows:
Orders and pending installations:
Email: email@example.com (please allow up to 24 hours M-F for a response
Phone (M-F 8-5 CST):
For BroadbandLinx, SecurityLinx, EmailLinx, and MonitorLinx:
800-597-2518 option 2
800-597-2518 option 3
Repairs on any installed service:
Email: firstname.lastname@example.org (please allow up to 24 hours M-F for a response)
Phone (24*7*365): 800-597-2518 option 1